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Яндекс.Метрика

QUALITY OF EDUCATIONAL SERVICES AS AN INDICATOR OF PERFORMANCE OF EDUCATIONAL RESULTS OF MODERN SCHOOL

Demina Evgeniya Viktorovna, Mikhaylova Elena Nikolaevna

Information About Author:

The article considers the theoretical aspects to the definition of “quality of education” and “quality of educational services” with a focus on their continuous transformation in a changing social and educational environment of the school. A comparative analysis of concepts allowed the authors to identify that the quality of educational services as an integral part of quality education, focused primarily on the quality of education. The authors concluded that the quality of educational services as the most important indicator of the effectiveness of educational activities should more fully satisfy the educational needs of students, taking into account the economic aspect: the state of the materialtechnical base, educational-methodical, information technology support, etc. Proposed a definition of the concept “quality of educational services” in relation to modern educational process.

Keywords: quality, education, educational services, quality of education, quality of educational services

References:

1. Federal'nyy zakon RF № 273-FZ “Ob obrazovanii v Rossiyskoy Federatsii” [Elektronnyy resurs]. Kodeksy i zakony RF. 2014 [Federal law of the RF no. 273-FZ “On education in Russian Federation” [Electronic resource]. Codes and laws]. URL: http://www.assessor.ru/zakon/273-fz-zakonob-obrazovanii-2013/2 (accessed 01 June 2016) (in Russian).

2. Federal'nyy gosudarstvennyy obrazovatel'nyy standart, p. 22 [Elektronnyy resurs]. Ofi tsial'nyy resurs Ministerstva obrazovaniya i nauki Rossiyskoy Federatsii [Federal state educational standard, p. 22 [Electronic resource]. the Offi cial resource of the Ministry of education and science of the Russian Federation]. URL: http://minobrnauki.rf/dokumenty/922/fayl/748/FGOS_NOO.pdf (accessed 22 June 2016) (in Russian).

3. Pugach V. N. Kachestvo obrazovaniya: ot klassicheskikh predstavleniy k sovremennym ponyatiyam [Quality of education: from classic ideas to modern concepts]. Internet-zhurnal “Naukovedeniye” – Internet-Journal “Science Studies”, 2013, no. 3 (16). (in Russian). URL: http://naukovedenie.ru/PDF/76evn313.pdf (accessed 10 June 2016).

4. Makarychev D. V. Kachestvo obrazovaniya kak glavnyy faktor konkurentosposobnosti vuza [The quality of education as main factor of competitiveness of the university]. Izvestiya Samarskogo nauchnogo tsentra Rossiyskoy akademii nauk – Proceedings of the Samara scientifi c center, Russian Academy of Sciences. Vol. 8, 2006, no. 4, pp. 973–977 (in Russian).

5. Adamskiy A. I. Chto takoye kachestvo obrazovaniya? [What is the quality of education?]. Moscow, Evrika Publ., 2009. 272 p. (in Russian).

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7. Mironov M. G. Upravleniye kachestvom [Management of quality]. Moscow, TK Velbi, Prospekt Publ., 2006. 288 p. (in Russian).

8. Lipkina E. D. Konkurentosposobnost' vuzov na sovremennom rynke obrazovatel'nykh uslug [The competitiveness of universities in the modern market of educational services]. Omsk, OmGPU Publ., 2006. 136 p. (in Russian).

9. Zaychikova S. A., Mayatskaya I. N. Strategiya marketinga vysshego uchebnogo zavedeniya v sisteme otkrytogo obrazovaniya [Marketing strategy of higher educational institutions in the system of open education]. Moscow, RGSU Publ., 2006. 115 p. (in Russian).

10. Strizhov A. M. Ponyatiye kachestva obrazovatel'noy uslugi v usloviyakh rynochnykh otnosheniy [The concept of quality educational services in the conditions of market relations]. Standarty i monitoring v obrazovanii – Standards and monitoring in education, 1999, no 3, pp. 47–50 (in Russian).

11. Dzhaparova R. N. Marketing uslug professional'nogo obrazovaniya [Marketing of services of professional education]. Marketing, 2005. no. 4, pp. 55–65 (in Russian).

12. Polovova, T.A., Batalova, O. S. Obrazovatel’naya usluga kak klyuchevoy element rynka obrazovaniya [Educational service as a key element of the education market]. NGU ekonomiki i upravleniya. Nauchnye zapiski – NSU Economics and Management. Scientifi c Notes, 2009 (in Russian). URL: http://nsuem.ru/science/publications/science_notes/2009_2/article.php? ELEMENT_ID=819 (accessed 10 June 2016).

13. Batalova O. S. Spetsifi ka obrazovatel'noy uslugi kak osnova marketingovoy politiki vuza [Specifi cs of educational service as basis of marketing policy of the University]. Aktual'nye voprosy ekonomiki i upravleniya: materialy Mezhdunar. nauch. konf. [Topical issues of economy and management: materials of international scientifi c conference.]. Moscow, 2011, Т. II. pp. 7–12 (in Russian).

demina_e._v._48_52_8_173_2016.pdf ( 419.57 kB ) demina_e._v._48_52_8_173_2016.zip ( 413.23 kB )

Issue: 8, 2016

Series of issue: Issue 8

Rubric: EDUCATION IN UNIVERSITY AND SCHOOL

Pages: 48 — 52

Downloads: 558

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