Search

Warning: Undefined array key "2498//" in /web/zanos/classes/Edit/EditForm_class.php on line 263

Warning: Undefined array key "2498//" in /web/zanos/classes/Player/SearchArticle_class.php on line 261

#	Search	Downloads
1	THE QUALITY OF THE EDUCATIONAL INSTITUTION: FOCUS ON METING THE NEDS OF STUDENTS // Tomsk State Pedagogical University Bulletin. 2011. Issue 12 (114). P. 79-84 The article analyzes the basic concepts related to quality management: customer satisfaction and product quality of the educational services. It is proposed a model to analyze the output of the activity of the institution, which can be classified as follows: Performance, Unsatisfied quality, Formal quality, Non-formal quality, Unsatisfied specifications, Unsatisfied needs, Waste. Keywords: quality, quality management, standards, customer satisfaction, educational services	944

THE QUALITY OF THE EDUCATIONAL INSTITUTION: FOCUS ON METING THE NEDS OF STUDENTS // Tomsk State Pedagogical University Bulletin. 2011. Issue 12 (114). P. 79-84

The article analyzes the basic concepts related to quality management: customer satisfaction and product quality of the educational services. It is proposed a model to analyze the output of the activity of the institution, which can be classified as follows: Performance, Unsatisfied quality, Formal quality, Non-formal quality, Unsatisfied specifications, Unsatisfied needs, Waste.

Keywords: quality, quality management, standards, customer satisfaction, educational services

944

Content...
References
Rubric	- Not selected - - Not selected -
Authors	- Not selected -